Platform Name: Intellectra Tutoring
Company: Intellectra Tutoring, United Arab Emirates

Intellectra Tutoring respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and tutoring services.

By using our platform, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name

Email address

Phone number

Billing and payment information

Student academic information

Account login details

Usage Information

Session attendance and scheduling data

Communication records within the platform

Website usage data and activity logs

Tutor Information

For tutors, we may also collect:

Qualifications and certifications

Identification documents if required

Payment and bank details

Professional experience information

2. How We Use Information

We use personal information to:

Provide tutoring services

Schedule and manage lessons

Process payments

Provide customer support

Improve platform performance

Ensure user safety and service quality

Enforce platform policies and agreements

Meet legal and regulatory requirements

3. Communication Monitoring

To protect students and tutors, communications conducted through the platform may be monitored or recorded for quality assurance and safety purposes.

Users must not move communications outside the platform without authorization.

4. Information Sharing

We do not sell personal information.

Information may be shared only when necessary:

Between tutors and students for lesson delivery

With payment processors to process transactions

With service providers supporting platform operations

When required by law or regulatory authorities

To protect rights, safety, or property of users or the company

5. Data Security

We use reasonable technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.

However, no online platform can guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

Provide services

Comply with legal obligations

Resolve disputes

Enforce agreements

Accounts may be deleted upon request, subject to legal or operational requirements.

7. User Responsibilities

Users agree:

Not to share personal contact details outside the platform.

Not to misuse personal information of other users.

To maintain confidentiality of account credentials.

8. Children’s Privacy

For students under the legal age, accounts should be created or supervised by a parent or guardian who consents to data collection and use.

9. Cookies and Website Data

Our website may use cookies or similar technologies to:

Improve website functionality

Remember user preferences

Analyze website performance

Users may control cookies through their browser settings.

10. User Rights

Users may request to:

Access personal data

Correct inaccurate information

Request deletion where legally possible

Requests may be submitted through our contact details.

11. Third-Party Services

Our platform may use third-party tools or payment providers. These services operate under their own privacy policies, and users are encouraged to review them.

12. Changes to This Policy

Intellectra Tutoring may update this Privacy Policy periodically. Continued use of the platform indicates acceptance of updates.

13. Contact Information

For privacy-related questions or requests:

Company Name: Intellectra Tutoring
Email: intellectratutoring@gmail.com